Southlake Staff at a Southlake Supercuts refused to cut the hair of a special needs boy in a wheelchair, resulting in the corporate office requiring “guest service training” at that location, according to CBSDFW.com.
Staff at the salon on Southlake Boulevard told the boy’s mom they couldn’t cut his hair because he wasn’t wearing shoes.
Jenny Page told the CBS reporter her son Will, 15, can’t walk and he rarely wears shoes because doing so agitates him.
The Texas Health Code requires stylists to wear shoes but it isn’t a requirement of customers, according to the story.
“I just felt like there wasn’t any compassion or common sense in this particular situation,” Page told CBS.
According to the story, no one at the store wanted to talk about what happened but a spokesperson for the parent company, Regis Corp., released a statement: “We are committed to welcoming everyone who comes into our salons. Accordingly, this location will be doing guest service retraining,” it said.
Page told CBS that she doesn’t want anyone to be fired or for the store to lose business. “I just want there to be some education and awareness,” she said.