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NMMC Dedicated to Excellence

Fort Kent ~ With six national and state level quality awards earned in healthcare quality this year alone, the team charged with leading quality improvement at Northern Maine Medical Center (NMMC) is proud to join the National Association for Healthcare Quality (NAHQ), and those around the country, in celebrating Healthcare Quality Week, October 16-22. NAHQ defines the standard of excellence for the healthcare quality profession and equips professionals and organizations to meet these standards by providing extensive educational programming opportunities and it is the only accredited certification in healthcare quality in the nation.

Peter Sirois, NMMC Chief Executive Officer said, “The work of our quality team impacts every aspect of the healthcare process by setting the bar high in best practices for patient-centered clinical care throughout the organization. Sue and her team are an integral part of our success in keeping the patient first.” Sirois also said NMMC recognizes the contributions of quality professionals in delivering expertise to the healthcare teams; therefore, NMMC has committed resources to embracing the Institute for Healthcare Improvement (IHI) quality framework called Triple Aim. According to IHI, the framework defines the simultaneous pursuit of improving the patient experience of care, improving the health of populations and reducing the per capita cost of healthcare.

NMMC embraced the IHI best practice model and launched it organization wide nearly one year ago; this was achieved by engaging and challenging all of its employees to participate and make a difference in the three critical objectives.

Sue Devoe, Director of Quality said, “As quality professionals, we address many issues in the healthcare workplace, such as medication reconciliation, mortality and incident rate reduction, risk management, core measures, patient safety, quality management and quality improvement.” She also explained that healthcare quality professionals ensure the facility meets specific requirements set forth by accrediting bodies for healthcare organizations and programs, such as The Joint Commission and Centers for Medicare & Medicaid Services.

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Throughout the week, the staff has planned learning activities to promote greater awareness to the Profession of Healthcare Quality. The celebration also acknowledges the work of everyone on the healthcare team who works tirelessly behind the scenes to ensure the use of best practices across the organization at every patient encounter. Educational information will be displayed all week and word games have been created to stimulate engagement. To learn more about NMMC’s quality program, to make a donation or to learn about volunteer opportunities, visit www.nmmc.org and Like us on Facebook!

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